Last updated on: 31-03-2025 14:30:37

1. Introduction

Welcome to Simplex Global Immigration Services LLP ("Simplex Global Immigration," "we," "us," or "our"). We are committed to protecting the privacy and security of the personal information of our clients, website visitors, and other individuals we interact with. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([Your Website URL]), use our services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully.

Our registered office is located at: PLOT NO G20 BASEMENT FLOOR, OFFICE NO B4, EVEN WONDERS BUSINESS CENTRE, VIKAS MARG, PREET VIHAR, EAST DELHI, DELHI, 110092, DELHI, Delhi, PIN: 110092.

2. Information We Collect

We may collect various types of information, including personal data, which identifies you as an individual or relates to an identifiable individual. The types of information we may collect include:

• Personal Identification Information: Name, date of birth, gender, marital status, passport details, visa details, photographs, national identity numbers, etc.
• Contact Information: Email address, telephone number, postal address (registered and operational), communication preferences.
• Immigration and Application Information: Information required for visa and immigration applications, such as educational history, employment history, travel history, family details, financial information (proof of funds), language proficiency results, police clearance certificates, medical information (where required for visa applications), and any other information relevant to your specific immigration case.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Information: Information about how you use our website and services, including pages visited, time spent on pages, links clicked.
• Financial Information: Payment card details or bank account information for processing service fees (often processed via third-party payment processors).
• Communications: Records of your correspondence and communications with us (emails, call recordings if applicable and notified, chat logs).

Some of the information we collect, particularly related to immigration applications (like medical data or biometrics), may be considered sensitive personal data. We collect and process this data only when necessary for the provision of our services and with your explicit consent or as permitted by law.

3. How We Collect Information

We collect information in the following ways:

• Directly from You: When you fill out forms on our website, correspond with us via email, phone, or post, during consultations, or when you provide documents for your application.
• Automatically: When you visit our website, we may automatically collect Technical and Usage Information through cookies, server logs, and similar technologies. (You may want to link to a separate Cookie Policy here).
• From Third Parties: We may receive information about you from third parties, such as assessment bodies (e.g., WES, IELTS providers), government agencies, previous representatives (with your consent), or publicly available sources, where relevant to your immigration case.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage our immigration consultancy and processing services.
• To assess your eligibility for various immigration programs.
• To prepare and submit immigration applications on your behalf to relevant government bodies and authorities.
• To communicate with you regarding your case, respond to inquiries, and provide updates.
• To process payments for our services.
• To improve our website, services, marketing, and client relationships.
• To comply with legal and regulatory obligations.
• To send you marketing communications (where you have consented) about services, updates, or events we believe may interest you. You can opt-out at any time.
• To maintain internal records and manage our business operations.
• To prevent fraud and ensure the security of our website and services.

5. Legal Basis for Processing (Example - Adapt as needed based on legal advice)

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., marketing, processing sensitive data).
• Contractual Necessity: To perform our contractual obligations to you (i.e., providing the immigration services you have engaged us for).
• Legal Obligation: To comply with applicable laws and regulations (e.g., record-keeping, responding to legal processes).
• Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., improving our services, preventing fraud), provided these interests do not override your fundamental rights and freedoms.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Government Authorities: With immigration departments, embassies, consulates, border agencies, and other relevant government bodies as required to process your application.
• Assessment Bodies: With skills assessment authorities, language testing organizations, educational credential assessment bodies, etc., as necessary for your case.
• Service Providers: With third-party vendors who perform services on our behalf, such as IT support, cloud hosting, payment processing, data analytics, and marketing assistance. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: If required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our clients or others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

7. International Data Transfers

As an immigration services provider, processing your application will inherently involve transferring your personal information to countries outside of India, specifically to the country/countries to which you are applying for immigration. We will ensure that such transfers are necessary for the performance of our services (contractual necessity) or are made with your explicit consent, and that appropriate safeguards are considered where applicable law requires.

8. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, secure servers, and staff training. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, or as required to resolve disputes. The retention period may vary depending on the nature of the information and the context of our relationship with you. Once the retention period expires, we will securely delete or anonymize your information.

10. Your Data Protection Rights

Depending on applicable laws, you may have certain rights regarding your personal data. These may include the right to:

• Access: Request access to the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to certain exceptions (e.g., legal obligations).
• Restriction: Request the restriction of processing of your personal data under certain conditions.
• Object: Object to the processing of your personal data (e.g., for direct marketing).
• Data Portability: Request the transfer of your data to another organization, where technically feasible (may depend on applicable law).
• Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies (like web beacons and pixels) to enhance user experience, analyze website traffic, and for performance monitoring. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. For more detailed information, please refer to our [Link to Cookie Policy - if you have one, otherwise remove or expand this section].

12. Third-Party Websites

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children without verifiable parental consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• By E-Mail: info@simplex-immigration.com
• By Telephone: 9971223202
• By Post:
  SIMPLEX GLOBAL IMMIGRATION SERVICES LLP
  PLOT NO G20 BASEMENT FLOOR, OFFICE NO B4,
  EVEN WONDERS BUSINESS CENTRE, VIKAS MARG,
  PREET VIHAR, EAST DELHI, DELHI, 110092,
  DELHI, Delhi, PIN: 110092

If you have concerns about how we handle your data, you may also have the right to lodge a complaint with the relevant data protection authority in India.

16. Governing Law and Jurisdiction

This Privacy Policy and any disputes relating to it shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in DELHI, Delhi.